I have been a t-mobile user for some time now and I can't fucking stand their customer service. Wasteful employees in remote locations like New Mexico trying to help customers that have their shit together. I called today to get my phone bill resolved and find out how many minutes I have been using so I can lower my rates and whatnot.
Lo and behold they tell me I am not authorized to ask them about how many minutes I've been using because I am not the account holder, EVEN THOUGH I gave them the account holders name AND social security number.
Why do these people even have jobs?